Support
Need help right now? Email support@fandonia.app and include your device model, OS version, and what happened. Screenshots help a lot.
Common questions
Do you collect any of my data?
No. Our games and apps have no accounts, no servers, no analytics, and no ads. Everything stays on your device. The only exception is what Apple or Google collect themselves when you buy an app from their store, which is covered by their policies. Our Privacy Policy is short and says exactly this.
When does your first game come out?
Our first titles are in development for iOS and Android. We don’t announce dates until we’re sure of them. This page will link to the store listings when they’re available.
Is anything in your games real?
No. Everything in our games is fiction, written for entertainment. Any resemblance to real people, places, or events is purely coincidental. Nothing in them is medical, psychological, legal, or financial advice. If something in your life needs a real answer, please ask a qualified professional.
How do I restore a purchase on a new phone?
Open the app, go to Settings, and tap “Restore purchases.” Make sure you’re signed in to the same Apple ID or Google account you used to buy. If it still doesn’t work, email us with your store receipt and we’ll sort it out.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds go through them: reportaproblem.apple.com for the App Store, or the “Order history” page in Google Play. If you get stuck, tell us and we’ll help.
How do I move my data to a new phone?
Because we don’t keep a copy in the cloud, your progress and settings travel with your device backup. Use your phone’s own backup or transfer feature (iCloud Backup or Google One backup, or the device-to-device transfer when you set up a new phone) and the app’s data comes along. Purchases restore separately through the store, as above.
How do I delete my data?
All of it lives on your device, so deleting the app deletes it. Nothing remains with us, because nothing was ever sent to us. If you emailed us and want that correspondence removed, just ask.
I found a bug.
Thank you! Email us with what you were doing when it happened, your device and OS version, and a screenshot or screen recording if you have one. We read every report.
Can I stream or make videos of your games and apps?
Yes, please do. Personal and non-commercial use is always fine, and monetized videos and streams are fine too. A link back to fandonia.app is appreciated.
Still stuck?
Write to us at support@fandonia.app, or use the contact page.